OUR STAFF


OUR STAFF

Chairman, Chris LANE

“Welcome to Park Lane Healthcare!

For the past 24 years, my wife Claire and I have shared a life together, evolving from childhood sweethearts to the parents of three beautiful daughters. My family is the most important thing in my life – that’s why I believe that family should be at the heart of social care.

I strongly advocate for social care grounded in individual, person-centred approaches; there should be no one-size-fits-all in healthcare. At Park Lane Healthcare, we promote the idea that everyone should have the opportunity to live in an environment that reflects the warmth and comfort of a real home.

For me, it's not just about providing a service; it's about fostering an atmosphere that prioritises choice and comfort. A home should be more than shelter – it should embody a sense of belonging, a sanctuary where residents feel genuinely at ease. Park Lane Healthcare is committed to refining the care experience, ensuring that each individual we serve can choose to live in an environment that genuinely feels like a home away from home.

Our dedication to person-centred care goes beyond surface-level gestures, penetrating the heart of our philosophy. We are motivated by the belief that each resident is unique, deserving an approach that respects their individuality.

At the heart of Park Lane Healthcare is our passionate and dedicated teams of carers. Committed to upholding our values, our teams across the group embody a spirit of compassion and a genuine desire to make a positive impact in the lives of those we serve.

Each member of our staff is carefully selected not just for their professional expertise but for their understanding of the significance of person-centred care. Their unwavering commitment extends beyond duty, creating an environment where residents are supported and receive genuine companionship. It is this dedication that forms the backbone of Park Lane Healthcare, ensuring that our residents are not just cared for, but cared about; a community where empathy and warmth are as integral as the services we provide. Our staff's passion is not just a commitment – it's a testament to the human connection at the heart of our approach to healthcare.


LindsAY
Altoft

Manager
Magnolia House

Lindsay is one of life’s all-rounders! She began life with Park Lane Healthcare working in the accounts department, handling all the residents’ families’ queries, fee payments, bills we had to pay and a myriad of other things too. She even used to organise all our special award days that our top performing staff receive for their efforts, many of which go way beyond the call of duty. If all of this was not enough, in her own time she studied at Lincoln University and gained a degree in social work, such was her calling for looking after the elderly and vulnerable in society. All of this led to her joining our regional team, ensuring our homes were compliant in all aspects of care delivery and it seemed the most natural thing in the world to place her as manager at Magnolia House when the position became vacant. Although a large home and with it large challenges, Lindsay works tremendously hard at all times to ensure that every resident feels that little bit special. 

She comments: 

"I love working in a home environment where everyone feels like part of a family, from our enthusiastic team of staff and the satisfaction that each day brings! I am passionate about Magnolia House and have a wonderful and dedicated team that support me and all those who live here. Having worked for the company for over a decade, I could not imagine being anywhere else. To provide loving TLC for the people in our care is the most rewarding thing you can do in life. Why not come and share the atmosphere of this home. It's a perfect blend of peaceful when you need it but lively when you want it."

DIANE
HAGAN

Manager
The Hall

We welcome Diane Hagan back to The Hall. After a short period away from us, she is back where she belongs and we couldn’t be happier.

Having served as manager for more than a decade, Diane left to pursue other avenues but only found herself missing The Hall too much. She rejoins us and is keen to take our wonderful home forward.

Diane says:

"Having overseen The Hall through a series of transformations, I thought the time was right to find a new challenge a little closer to home. However, having maintained close ties with everyone at The Hall, it’s never been far from my heart and eventually realised that “home”, to me, was The Hall. I’m delighted to be back, full of enthusiasm for the task ahead, and confident I can help to enhance its already great reputation in this post-Covid era. Come and see us for yourselves!’’ 

Abigail
Kershaw

Manager
Croston Park

Abigail Kershaw joins us as the new registered manager at Croston Park, bringing with her an impressive eight years of experience as a registered nurse. Her extensive career, primarily focused on acute medicine within hospital settings, showcases her capabilities in managing wards and her specialisation as a respiratory nurse. Abigail's dedication to healthcare was further highlighted during the pandemic when she volunteered in a COVID ward, demonstrating her commitment to patient care in the most challenging circumstances. Additionally, she has valuable experience in residential care for the elderly, underscoring her comprehensive understanding of the needs of our residents.

It is at Croston Park that she feels she has found her calling. Abigail is thrilled to take on the role of home manager.

On her new position, Abigail said, "Being part of the Croston Park family is like finding where I was always meant to be. It's not just about leadership; it's about making a real difference to the lives of our residents and their families. I'm here to ensure that everyone feels at home, supported, and part of our unique family."

Croston Park is a tight-knit community that resembles one big, warm family, comprising dedicated staff, residents, and their families. It’s a pleasure to welcome Abigail to Croston Park, which extends its compassion and support to the families of residents as well.

Leading the fantastic team, Abigail is committed to enhancing the lives of everyone at Croston Park, making her leadership not just a role, but a testament to her passion and dedication. We are lucky to have her joining us!


Leighann
peace

Manager
Moorgate Hollow

Leighann’s remarkable journey to manager is nothing short of inspiring, starting as a domestic cleaner at the home, she has steadily climbed her way through the ranks over her 13 years at Moorgate Hollow. Her roles have evolved from domestic cleaner to senior carer to deputy manager to her current role, manager of the home. This progression is a testament to Leighann’s unwavering dedication and relentless work ethic.

Leighann’s commitment to personal and professional growth shines through her achievement of obtaining an NVQ level 5 in management while at Park Lane. This internationally recognised qualification showcases her impressive skill set, making her the epitome of what a care home manager should aspire to be.

What Leighann cherishes most about her role is the extensive time she gets to spend with the residents and their families. She and her team collaborate seamlessly to ensure that every member of the community receives the care and support they require.

Leighann says:

“Working in an environment where everyone feels like an extended family, is an incredibly rewarding experience. I deeply value the dedicated staff who play a crucial role in every aspect of the home's operations. The driving force behind my entire career has been the satisfaction of helping others, leading me to achieve the role I’m in today.”

LAUREN
DAVIES

Manager
Moorgate Croft

Lauren is another of our managers who has been promoted through the ranks over the last thirteen years - starting as an apprentice carer. She has worked tirelessly throughout that time, sacrificing much for the good of the home and we were delighted to offer her the manager’s role. She is the perfect fit for Moorgate Croft, and nothing gives us greater pride than seeing someone evolve and become a manager.

Commenting on her appointment she said:

“Moorgate Croft and caring for others is the only place that feels right for me. I am VERY excited to be taking on this role, and I can’t wait to hit the ground running. We have a brilliant team of staff and I’m looking forward to working with them in the joint goal of taking the home to the next level!!”

Indeed, we are lucky to have her.


LISA
GOODALL

Manager
Moorgate Lodge

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Lisa is a multi-skilled and highly trained Registered Mental Health Nurse by profession. She brings a plethora of care skills to her role as Nursing Home Manager at Moorgate Lodge and we are indeed lucky to have her. Lisa has built an impressive CV over the years, with both the NHS and the private sector and we are supremely confident that the needs of our clients are very safe in her hands, however challenging they may be. Her insatiable appetite for continuous professional development has served her well, whilst demonstrating the ability to turn around negative situations she has been faced with into positives, a skill set never needed more than in recent times that we all know only too well.

Lisa says:

“Ever since leaving school I knew exactly what I wanted to do, and that was to care for people. There is nothing more rewarding than nursing someone vulnerable back to good health, or indeed providing dignity and love where we can do no more. It drove me on at the start of my career and that feeling has never left me. Running Moorgate Lodge is a dream role for me and allows me to do all the things I love to do, whilst helping others achieve the same goals.”


ANDREW
SHEPHERD

Operations and Compliance Director

Andrew gained a law degree, and worked extensively for the Crown Prosecution Service in West Yorkshire prior to joining us. Needless to say, with such a high profile role, he gained enormous experience in all aspects of law applied to myriad different situations, in a fast moving, pressurised environment. We approached him about a change of career path and I think it is true to say that neither side have regretted it. His deep examination of the legal aspects of running care homes in an ever complex world, where health and safety issues, the Mental Capacity Act and numerous other critical issues are at the fore, have proved vital in delivering the correct decisions for Park Lane Healthcare. He combines all of this with running our human resources team, overseeing the joining and leaving side of the company which is never an easy path to walk down. Whilst he loves to see exciting new future managers coming through our recruitment process, there are times when we need a strong hand to deliver less pleasing news also. Every business encounters this and we are no different, but are safe in Andrew’s hands. Andrew comments:

"It was a massive change for me to join PLH, but I have never enjoyed my working life so much! At the CPS I witnessed many of the less savoury aspects of life, whereas here, whilst we have trials and tribulations, there are so many wonderful and uplifting stories about both the residents and the staff who deliver such great care to them, I feel very lucky."

So do we!   

 


TheIR Finest Hour

Listen to our own tribute song, dedicated to our esteemed residents and a celebration of that generation wherever they may be. The lyrics were written by Chris Mitchell. The melody was written by local musician, George Hall. The song was sung wonderfully by Ian Donaghy, our former Care Training Director and lead singer of successful York party band, 'Huge'.

Let us know what you think!