Frequently Asked Questions

We are fully aware that when considering a change of accommodation you have many questions that need answering. Here are a number of common questions with answers but please feel free to contact any of our Home Managers to ensure you are given the very best advice

Q: What will happen if more serious medical problems arise while I'm in care?

 We believe , wherever possible, in keeping people within the same home. Sometimes this is impossible but we do have ,within our group of homes, a smooth transition when needs change. This can be done smoothly and easily in particular at the Moor Gate Care Village where residents can remain in the community with a different provision of care and accommodation without the upheaval of a major move. Rest assured you will be given all the best , honest and informed advice to make the right choice for you or your family member.

Q: Are all care homes registered and thoroughly inspected?

All of our homes are not only assessed and monitored by the CQC we also have internal inspections on a monthly basis examining all aspect of the accommodation and care given. We feel that on going pro-active improvements are vital in our ongoing commitment to provide the finest care with the best trained staff.

Q: Does every resident receive a care plan?

By law every resident has a care plan that they are involved in wherever possible. They form the lynchpin of all of our care ensuring that at every shift changeover communication is paramount to guarantee all needs are met be it medically , nutritionally or emotionally. We also welcome any input from family members to further i,prove our provision of meeting individual needs

Q: How much will it cost?

Each home is bespoke. Please feel free to contact us to see the range of accommodation available and their prices. The main advantage of living in one of our homes is that you only have one bill avoiding the hassle of bills, insurance, heating and repairs.

Q: What is the visiting policy?

We have an open door policy but ask that ,  wherever possible,  if you can plan to avoid busy meal times. We are fully aware that life does not fit easily into 9 to 5 so we ensure you can visit at any time day or night as you would in your own home.

Q: How can I arrange a visit to one of the homes?

Please feel free to contact us at any of the homes. We can meet you or your family at your own home to assess any needs or come in to have a cup of tea with us. We will happily show you around to meet the staff, get the all important feel of the place and have a chat to all of the other people to start making new friends and new memories.

Q: How do I know if I am/my loved one is ready to move to a care home?

If we feel that you or your family member could remain at home with some support we will be honest if we feel that you do not need the move. We also offer taster weekends or respite sessions to help you decide if you would benefit for a more supported lifestyle.

Q: I enjoy my freedom and I am worried about losing my independence... should I worry ?

Our aim is for you to stay as independent as possible too. In all of our homes you can use the place as a base and can come and go as you please. Your room will be cleaned and meals will be cooked for you but you can be as independent as you wish to be. All of our fully trained staff are there for you when you need them.

Q: Can I redecorate my room?

All rooms are decorated in a beautiful neutral way that is popular with many residents. Please ask if you would like a change of appearance and we will do our best to meet your needs. We encourage residents to bring small items of furniture and other personal belongings from home to individualise their room. Please talk to the home manager to arrange in advance. All our bedrooms are maintained to a high standard, and we ensure that any redecoration is carried out with minimal inconvenience to the resident.

Q. What are the services that the fee includes?

The fees include accommodation, heating , meals and laundry (not dry-cleaning)

Q. What are the extras that we would have to pay for?

Internet , Sky TV , hairdressing , trips and chiropody can all be provided at an agreed extra cost.

Q. Can I take my relative for outings?

As if at home residents are welcome to go out with family on outings . This will be a positive experience for all and a pleasant change. We just ask that all Health & Safety measures are taken to ensure that we know who is on site at any one time in the event of an emergency. If you would like to go out with your family for the day, this is easily accommodated; our chef will keep your meal warm for your return or alternatively, our staff can prepare a cold meal if you prefer.

 Q. Do you organise outings?

We  organise trips out to the coast, tea rooms, shopping, local theatres and historical cities.

Q. Do you provide nursing services?

Our homes provide differing levels of care. Please ask at the specific home to see if all needs can be addressed

Q. Will my father get bored?

We hope that with a wide variety of activities such as visiting speakers, musicians, games. exercise classes and a vibrant community of people within the homes you will have no shortage of things to do or people to talk to.

Q. How do you keep me informed about my mum’s health & well-being ?

We hope you will be a regular visitor to the home and become part of our community but if you are further away we would welcome phone calls or emails to keep you abreast of all developments.

Q.  What type of activities do you organise?

This area of our homes is constantly changing to meet the needs and interests of our residents with everything from quizzes and baking to singalongs and parties. We even have Nintendo Wii’s in some homes for the more lively video game fans !

Q. What happens during public holidays especially during Christmas?

Park Lane Healthcare is a 24 hour 365 days a year service. We are there to meet everyone’s needs all year round making public holidays and Christmas as festive and fun-filled as possible to ensure everybody has a smile on their face !

Q. Can my relative keep his/her own GP ?

Wherever practicable a continuity of care is in the best interest of everybody. However, this is not always possible and so we will recommend another who will be well known and familiar to the home and the home will be familiar with them.

Q. Do you have trial stays?

We can arrange a trial stay as we are aware that sometimes you need to try on the slippers to see if they are right for you.

Q. Can I leave my uncle for the occasional week end?

We do offer respite if we have an available room. Please contact the manager of the home to arrange in plenty of time explaining any specific needs and so that we can make your stay as enjoyable as possible

Q. Can my relative bring his/her personal belongings?

We understand the importance of your personal belongings and welcome you bringing in home creature comforts to create the “home sweet home” feel

Q. Do you cater for pets?

We do not usually allow pets because of the many difficulties that can arise. We do, however have pat dogs, tropical fish and budgerigars in some of our homes.

Q. Do your homes cater for specific dietary requirements?

All staff are trained in Nutrition and Food Hygiene each year and so we are all committed to ensure that not only are all dietary requirements are met but that everyone in the home is aware of preferences, allergies and cultural differences in your diet.

Q.  How are the bills paid?

Bills are paid via DIRECT DEBIT from the bank